Shipping policy

At Lalark, we believe that buying lighting for your home should be just as enjoyable as experiencing the warm glow it brings to your space. That’s why we’ve designed our shipping process to be simple, reliable, and transparent, no hidden surprises, just beautiful lighting delivered straight to your door.

Shipping Costs

We offer free shipping across Australia.

No hidden fees at checkout—just your favorite lamps, delivered directly to your home.

At this time, deliveries are limited to addresses within Australia. Every order is carefully prepared and securely packaged before leaving our hands.

Delivery Times

  • Processing time: 1–2 business days before shipment.

  • Transit time: 3–7 business days after dispatch.

  • Estimated total delivery time: 4–9 business days in most cases.

  • Order cut-off time: 2:00 PM (Australian Eastern Standard Time / Australian Eastern Daylight Time), Monday through Saturday.

Shipping Area

We currently ship only to addresses within Australia.

Orders cannot be delivered outside Australia at this time.

Carriers

We work with trusted courier partners to ensure your package arrives safely.

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Possible Delays

While we always strive to meet our delivery timelines, occasional delays may occur due to circumstances beyond our control, such as high-demand periods, weather conditions, or logistical issues.

If this happens, we will keep you fully informed so you always know the status of your order.

Need Help?

Our team is happy to assist you with any questions or concerns regarding your shipment.

Please contact us at Support@lalark.com.

At Lalark, we want every lamp to arrive at your home with the same warmth and style with which it was designed.

Company information

Website: Lalark

Address: 60 Earle St, Lyneham ACT 2602, Australia

Email: Support@lalark.com

Contact form: Click here

Customer service availability:

Weekdays 9:00 AM - 6:00 PM, Weekends 10:00 AM - 4:00 PM (AEST / AEDT)

Response time: 12 business hours.